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 Water & Sanitation

 

Application for new water connection

 

  • Application may not be done on behalf of another person. Applications on behalf of companies/ institutions/ organisations must be signed by a duly authorised person and must bear an official stamp.
  • A proof of positive identification (e.g. ID or Passport number or company registration number) must be appended to the application form.
  • Please provide  the Title Deed or a Lease Agreement to the Department of Finance.
  • Please ensure that you complete and hand in a disconnection form when vacating the premises otherwise the billing for water consumption and basic charges will be credited on your name.
  • New application, where there was disconnection effected, must be accompanied by a disconnection form. A letter of acknowledgement will be issued to you upon new application.

 

Payment:

  • Municipal service accounts are mailed as from the 15th day in each given calendar month. If you have not received your statement by the 7th day of the next issuing calendar month, please contact the Department of Finance immediately at Tel: +264-64-502000/502016/502002.
  • Please settle your account on or before the 7th day of each given calendar month. If the 7th day in any given calendar month is a public holiday, then the day before such public holiday must be reckoned as the due date for the settlement of such account respectively.
  • If your account is not settled on or before the due date ,the water supply will be disconnected without prior notice and will only be reconnected subject to a compulsory payment of reconnection penalty charges.

         If your account is not paid on the 7th day in each given calendar month, interest will be charged to your account.

 Meter Readings:

  • Please compare the meter readings on your monthly statement with the meter reading at home to ensure accuracy.
  • Please monitor your water meter ones a week , to report leakage and default on time.
  • For high consumption enquiries  please do provide the current reading on your meter.
  • Report immediately if your water consumption is estimated for more than two consecutive months.

Access to Properties:

  • Please ensure to give access to the municipal meter readers for their  monthly readings. If access cannot be granted please provide your reading by telephone or in person between the period of 15th and the 30th of the given calendar month.
  • To avoid high estimate charges ,due dogs on property , electric locked gates ,ensure to provide the monthly reading.

 BILLING AND SERVICE CONCERNS:

HIGH BILL:

Have you received a bill that seemed higher than you expected, follow these steps to track down the reason:

  1. Review your water usage history to see if there are any trends towards increased usage at specific times, for example, the bill might be higher in the summer, due to the watering of the lawn.
  2. Check your home for reasons for potential water usage increases, these may include: Leaking water faucets, Guests, remodelling or adding more living space , extra use of washing machine, extra cooking or entertaining, washing cars or extra watering of lawns.
  3.  Determine whether the meter reading on your bill was actual and or estimated respectively. In the case of estimated reading submit your enquiry with the actual reading.

NB.  PLEASE ENSURE THAT YOU SCRUTINIZE YOUR ACCOUNT EACH MONTH, TO CONFIRM THAT ALL PAYMENTS ARE DEDUCTED, ALL WATER USAGE ARE CHARGED TO ACCOUNT, AND/OR ANY OTHER QUERIES.

 

NB.  DEBTORS THAT ARE PAYING VIA BANKS, PLEASE ENSURE THAT YOUR DETAILS/REFERENCES ARE CORRECT ON BANK, AND TO ENSURE THAT WE DEDUCT PAYMENT CORRECTLY, PLEASE MAIL/FAX DEPOSIT SLIP THROUGH TO OUR OFFICES, THERE ARE A LOT OF DIRECT DEPOSITS THAT WE CAN NOT UTILIZE TO ACCOUNTS DUE TO INSUFFICIENT INFORMATION ON BANK STATEMENT.

 

CONTACT PERSONS: 

Mr. Reinhold  Evenson  Tel: 09264 64 502002
 accrevenue@hbaymun.com.na 

Ms. Lisby Matthys     Tel : 09264 64 502016
Lizby.Matthys@hbaymun.com.na
 

Contact Us

Erf 1513 Corner of Jakkalsputz road & Nicky Iyambo Avenue
P.O. Box 61
Henties Bay

Tel:+264 64 502 000
Fax:+264 64 502 001

E-mail enquiries:

Cornel.deVilliers@hbaymun.com.na